Download the KPI template for the Administration - Human Resources department
You often think that only salespeople have KPIs, because this indicator is simply too common in business. However, it is a fact that most departments in an enterprise have their own KPIs, so does the Administration - Human Resources department . In this article, TinoHost will share with you some KPI samples of the Administration - Human Resources department .
Get an overview of HR KPIs
What are HR KPIs?
HR KPIs are performance indicators related to the work of employees in the Administration - Human Resources department such as personnel recruitment, training, timekeeping, salary, etc.
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Through KPI, managers will evaluate the work performance of each employee in this department. In each different position will also have different indicators.
Personnel and administrative staff include: Recruitment staff, training staff, C&B staff .
Features of KPI of Administration - Human Resources department
Concentration: The scope of work of the Administration - Human Resources department is very wide. Therefore, to evaluate the best work performance, professionals should focus on a few key KPIs and feel it is really necessary.
Detailed evaluation : Based on the effectiveness of recruitment and training, there will be specific evaluations of job performance. Then adjust it properly and use the default in the following evaluations.
Simple : KPIs for the Administration - Human Resources department must be really simple and easy to understand.
Actionable : Focusing on KPI assessment should only be on issues related to administrative and human resources work.
Relevance : KPIs of the Administration - Human Resources department still need to be related to the business results and business goals of the business.
Benefits of HR KPIs
Ensure that the staff of the Administration - Human Resources department properly perform their responsibilities at work
Due to the other departments, this KPI will help the personnel work to be transparent and clear.
Help improve labor productivity, increase creativity and support managers to easily control employees.
KPI Department of Administration - Human Resources helps bring the most overview of the human resources situation of the whole enterprise.
Does the Head of Administration - Human Resources have a KPI?
Any employee in the Administration - Human Resources department has a KPI, including the head of the department. The Head of Administration - Human Resources Department is responsible for making decisions and managing the administrative - Human Resources related work of each enterprise. Therefore, this position must do well the following requirements to be considered fulfilling KPI:
Consult and supervise the company's recruitment and training process.
Plan and implement appropriate HR policies to attract talent.
Collaborate with other departments in the company to organize recruitment for positions that are in demand.
Maintain and manage resources for the business
Giving direction in human resource development
Support to resolve HR-related issues: employee leave , violations, ..
Download the KPI template for the Administration - Human Resources department
KPIs of staff in the Administration - Human Resources department are shown through what factors?
Recruitment and training plan
The ability to optimize costs for each recruitment period
Effective recruitment in many different channels
Number of positions after recruitment
Rate of successful labor agreement
Employee leave rate
Employee layoff rate
Average working time of employees
Evaluate employee satisfaction
Employee's labor performance in month or period
Employee loyalty in the business
Accuracy in payroll and time of payment
Talented employee evaluation
Manage books, papers, equipment and common assets of the company
In addition, building KPIs for the HR department is also based on the loyalty, responsibility, attitude and effort process of employees in this department.
Sample KPI for Administration - Human Resources department
The link to download the detailed formula and KPI assessment table of the Administration - Human Resources department is below.
KPIs of the Administration - Human Resources department will be evaluated through the specific indicators below.
Salary KPI
HR needs salary KPIs to manage the payroll process with transparency. This index includes:
The average income
Average hourly earnings
Income level by title
Salary expense ratio
Recruitment KPI
With recruitment KPI, the selection of personnel of the enterprise will be optimized and bring the best efficiency. This index includes:
Total number of job applications sent to the company after each recruitment (for each position)
Percentage of applications that meet the requirements
Job advertisement effectiveness index
Average recruitment time
Efficiency index of each recruiting source
KPIs on occupational safety
The application of KPI for OSH is not only to strictly demonstrate the labor regulations but also to ensure the quality of operations in the enterprise. This index includes:
Labor safety reporting rate
Rate of time lost due to occupational safety
Rate of costs lost due to labor safety
Safety training time
KPI on training index
This KPI reflects the effectiveness of the human resource training of the specialist, and strictly controls this process to bring out the best performance.
Total training hours/employee
Average training hours/employee
Training/staff expenses
Ratio of trained staff
Effective training
KPI on job evaluation
Percentage of employees who do not complete tasks
Percentage of employees with good attitude or more
Percentage of employees who complete 100% of the work
Rate of level of rule violation
KPI about working hours
Total time to work late for the whole company
Compare the late work time of the departments
Rate of days off and sick
Loyalty KPIs
This KPI is used to assess employee loyalty to the company, including:
Employee turnover rate
Employee life cycle rate
Percentage of employees who want to leave
Employee loyalty rate
Productivity KPIs
Productivity KPIs include:
Sales / employees
Profit / employee
Administrative/staff expenses.
Productivity
Pay OT (overtime pay)
Other human resource assessment KPIs
This KPI includes ratios such as:
Employee qualification rate
Ratio by cultural level of all personnel in all positions
Male to female ratio
KPI table of Administration - Human Resources department
Download formula of KPIs and KPI table at this
Each department in the company has its own functions and goals. Above are TinoHost's sharing about KPIs of the Administration - Human Resources department, you can refer and apply them to work effectively.
FAQs about HR department KPIs
Who builds KPIs for the Administration - Human Resources department?
The person who develops KPIs for the human resources department requires a person with high expertise and a clear understanding of the organization's goals and tasks, especially a clear understanding of KPIs. Therefore, the head of Administration - Human Resources or maybe the Human Resources Director with the understanding of the information in the department as well as the scope of work of each employee will be the one to build the KPI for this department.
However, in order to achieve the most objective KPI, business managers can ask a KPI expert for advice to build a more reasonable and effective KPI system for the Administration - Human Resources department.
What are good KPIs?
Good KPIs are shown through the following criteria:
Consistent with stated goals.
Goals are focused instead of spread
Be reasonable with the tasks and functions of individuals and departments
Meet the criteria of the SMART tool
Why is the application of KPIs in Vietnam less effective than in other countries?
Here are the reasons why KPIs are not being applied effectively:
Incorrect perception : Many people only see KPIs as an indicator to measure performance, but forget that this is also a systematic strategic tool. Therefore, the application and implementation of KPIs has not been scientific and effective.
Consider KPI as a tool to monitor yourself : For employees, they still misunderstand KPI as a monitoring system instead of seeing it as a tool to help them develop at work.
What skills does the HR profession require?
Professional skills are required
Good communication skill
Negotiation and persuasion skills
Management skills and training